Customer Sentiments

Understanding the needs of just one kind of customer lets us excel at serving them. An ILS company can’t be outstanding at everything; we continually strive to continue to be outstanding at one thing. Our goal is to make you happy. Not to tie you down. Our customers relationships are truly partnerships. See for yourself what our customers have to say…

"You are library gods."

Jill Brown, Director, Deckerville Public Library, Michigan


"Thank you for all the years. If I had that choice to make over again, I would do exactly the same thing. Eight years and you’re still going strong, still improving, and I have no reason to even think about going anywhere else. Usually at this point, other companies are trying to merge us onto a new product. There’s a reason you guys do so well with customer satisfaction! Keep up the good work!"

Joy Stortvedt, Shenandoah Public Library, Iowa


"Apollo actually does what it says it can do. This is so unexpected (almost unbelievable) that my board kept asking me to ‘find the catch.’ There isn’t a catch."

Michael Dawber, CEO/Librarian, Rainy River Public Library, Ontario


"Apollo is a beautifully simple system that packs a powerful punch under the hood."

Michelle Mears, Director, Rolling Hills Consolidated Library, St. Joseph, Missouri


"A day doesn’t go by that a staff member or a patron doesn’t comment on how much they like Apollo. The service is by far the BEST customer service we have ever received from any company, period."

Lynn M. Piotrowicz, Director, Tucker Free Library, New Hampshire


"You have got to be the most helpful company we have ever dealt with."

Marcia Johnson, Director, Miami Public Library, Oklahoma


"Thanks for being so wonderful and patient with us! Hanging in there with us for the year plus journey is really appreciated. And your product is WONDERFUL to boot. The whole process was great and painless. Thank you!"

Aimee Pittman, Director, Green Pond-Woodstock Library, Alabama


"I hope you know how grateful we are to you for the great support we receive from you guys. We appreciate you more than you know."

Jan Steele, Director, Lago Vista Public Library, Texas


"You guys do such great things. Thank you for listening. Out of all the ILS that I have worked in my 30 years of library work Biblionix is the easiest to work with."

Nicki Stohr, Director, Wilson County Libraries, Floresville, Texas


"Thank you so VERY much for accommodating our requests! All of you are AWESOME! As always I am extremely grateful for your wonderful customer service…I have NEVER had any doubts about whether we chose the right automation system!"

Andrea Corvin, Director, Edgewood Community Library, New Mexico


"I really appreciate everything you & the Biblionix team have done to help us make this transition. You made it so easy with OverDrive we got spoiled. Thanks for following up even though it wasn’t an Apollo issue."

Jacki Gross, Director, Seguin-Guadalupe Library, Texas


"Thank you to you and your whole team … you have been a blessing to us this year!"

Susan Walters, Director, Vinita Public Library, Oklahoma


"I have spent the last two days in web page classes at the state library. The instructor said I was lucky to be using Apollo and what a great group you are to work with. She could not say enough good things about you. Apparently, some of the other companies were difficult to work with. Some of the other librarians were not as happy with their system and wished they had chosen Apollo. I came back to find our renewal invoice due, which I’m paying with a smile."

Lois Bannister, Director, Garland Smith Memorial Library, Oklahoma


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