Biblionix is family owned and devoted solely to public libraries. Most of our employees have been intimately involved with their own library, including as an employee or as a weekly volunteer. That’s the kind of interest and dedication that helps us understand and meet your changing needs.
You’ll see that our Apollo automation service provides elegant and complete solutions for operating your library. And you might notice that in many large, name automation systems, these solutions either don’t exist or are less than desirable. That’s because we focus only on what you need instead of trying to be all things to all libraries. No company can be the best at everything. Our only goal is to be the best at serving public libraries, period. And our 99.996% customer retention rate underscores the importance of that goal.
The early years
Our story is best told in the words of library director Beth Wheeler Fox (author of The Dynamic Community Library) in an article published in the Texas Library Journal in April 2008. Reproduced here with express permission of the Texas Library Association is The Birth of an Automation System (PDF).
“You have gone above and beyond. In this day of automation where one rarely even gets to speak with a human, your communications are priceless! Your customer service is certainly valued by us!”
Sandy Abbot, Assistant Director, Ellsworth Public Library, Maine